Contracts, Quotes & Invoicing

• Creating a contract or agreement Create a contract from Contracts > New, set its type, billing and renewal terms, then add line items.
• Contract types and coverage SummitPSA supports seven contract types; coverage rules decide whether each work type is covered, billable or no-charge.
• Linking contracts to companies Every contract belongs to one company; that link drives invoicing, ticket coverage and the renewal pipeline.
• Creating a quote Build a quote with line items, optional rows and section headers; link it to a company, contact, ticket or project.
• Quote workflow and statuses Quotes move through draft, optional approval, sent, then accepted, rejected or expired via the agent UI or client portal.
• Converting a quote to an invoice or work An accepted quote can be converted once into a draft invoice or into an active contract, with line items carried over.
• Creating an invoice Create an invoice manually, from an active contract, or by converting an accepted quote; new invoices start as drafts.
• Invoice statuses Invoices flow through draft, sent, part-paid, paid, overdue and void; statuses update automatically as payments and dates change.
• Recording a payment Log a payment against an invoice with amount, method, date and reference; status updates to part-paid or paid automatically.
• Online payments Online card payments are still in development; today you record payments manually after a client pays you directly.