Slack notifications

SummitPSA can post key events to Slack using an incoming webhook. Slack messages include a coloured attachment with the event title and a link to the ticket.

Set it up

1. In Slack, create an Incoming Webhook for the target channel and copy its URL (it looks like https://hooks.slack.com/services/...).
2. In SummitPSA, go to Admin → Settings and paste it into Slack incoming webhook URL.
3. Set Notify on to the events you want (comma-separated):
   • critical_ticket
   • sla_breach
   • portal_submission
4. Save and use Send test notification to verify.

Notes

• Slack and Teams share one Notify on list; you can run either, both, or neither.
• Notifications fire only for the events you've enabled (default critical_ticket,sla_breach).
• Webhook posts time out after a few seconds and fail silently if Slack is unreachable — they never block ticket processing.

A failed test usually means the webhook URL is wrong or the Slack app has been removed from the workspace.