Configuring outbound email (SMTP)

SummitPSA sends outbound mail (ticket replies, auto-acknowledgements, surveys) through an email account configured with SMTP. The first active account that has an SMTP host set is used for all outbound mail, so most installs need only one.

Add an account

1. Go to Admin → Email accounts and click New email account.
2. Give it a Name and the Email address mail is sent from.
3. Fill in the SMTP fields:
   • SMTP host and SMTP port (default 587).
   • Use TLS — when on, SummitPSA connects on the port and issues STARTTLS. When off, it connects with implicit SSL (use port 465).
   • SMTP username and SMTP password. The password is encrypted at rest.
   • From name and From email (optional overrides for the visible sender).
4. Make sure Active is enabled and save.

How the sender is chosen

If From email is blank, the account's Email address is used; if From name is blank, the default SummitPSA Support is used.

If username and password are both blank, SummitPSA connects without authenticating — only appropriate for an internal relay that accepts unauthenticated mail.

An SMTP-only account (no IMAP host) is valid and will never be polled for inbound mail. To also pull replies in over IMAP, see Setting up inbound email to tickets.