Email & Integrations
Connecting SummitPSA to email and outside systems.
- Configuring outbound email (SMTP) Add an email account with SMTP settings so SummitPSA can send ticket replies and acknowledgements.
- Using Mailgun with SummitPSA Use Mailgun as your SMTP relay and route inbound mail to tickets through the signed Mailgun webhook.
- Setting up inbound email to tickets Poll a mailbox over IMAP so new emails open tickets and replies thread back onto the right ticket.
- Email deliverability: SPF, DKIM, and DMARC DNS best-practice guidance so the mail SummitPSA sends lands in inboxes instead of spam.
- Email troubleshooting Diagnose outbound and inbound email problems using the test tools, the per-account log, and last-error.
- RMM alerts to tickets (webhooks) Create a signed-by-token webhook so NinjaOne, Datto, ConnectWise or any generic RMM alert opens a ticket.
- Microsoft Teams notifications Post SummitPSA alerts like critical tickets and SLA breaches into a Teams channel via an incoming webhook.
- Slack notifications Send SummitPSA alerts such as critical tickets and SLA breaches into a Slack channel via an incoming webhook.
- API access and API keys Generate scoped Bearer API keys and use the REST API v1 to read and create tickets, companies, contacts and assets.