Microsoft Teams notifications

SummitPSA can push key events into a Microsoft Teams channel using an incoming webhook. Messages are sent as Teams MessageCards with a coloured highlight and a link back to the ticket.

Set it up

1. In Teams, add an Incoming Webhook connector to the target channel and copy its URL.
2. In SummitPSA, go to Admin → Settings and paste it into Teams incoming webhook URL.
3. Set Notify on to the events you want (comma-separated). Available keys:
   • critical_ticket — a new critical-priority ticket
   • sla_breach — a ticket breaches its SLA
   • portal_submission — a new portal-submitted ticket
4. Save, then click Send test notification to confirm the wiring.

Notes

• The same Notify on list governs both Teams and Slack — configure either or both webhooks.
• Only events listed in Notify on are sent; the default is critical_ticket,sla_breach.
• Each message includes the ticket number, title, company, and a direct link (built from your install's base URL).

If the test reports no webhook configured or send failed, re-check the URL and that the connector is still enabled in Teams.