Enabling your public knowledge base

The public knowledge base is a server-rendered, SEO-friendly help center at /kb. It is off by default and fully inert until you enable it — while off, every public KB route returns 404.

Turn it on

1. Go to System settings → Public Knowledge Base.
2. Set the Public base URL (for example https://help.yourmsp.com). This drives the absolute URLs used in canonical tags, social previews, and the sitemap, so it must be the public address visitors use.
3. Enable “Enable public knowledge base at /kb”.

Add some content

Mark at least one article as Published + Public with a category, or the index will be empty.

Why set the base URL explicitly?

When the site is served through a reverse proxy, the request host can be rewritten, so the app cannot reliably guess its own public address. The Public base URL setting makes canonicals and the sitemap correct regardless of proxying. If left blank, the app falls back to the request origin.

Turning it off

Disabling the setting hides the entire public KB instantly — no redeploy needed; /kb 404s again.