Publishing an article to your public site

For an article to show on your public knowledge base, several conditions must all be met. Miss any one and the article quietly stays hidden.

Checklist

1. Status = Published. Drafts, review, and archived articles never appear publicly.
2. Visibility = Public. This is the only level that reaches the public site.
3. Assigned to a category. Public articles are required to have a category — the form will block you otherwise.
4. Public KB enabled. The public site must be switched on for the instance (see Enabling your public knowledge base); while off, /kb returns 404.

Where it lands

Once live, the article is reachable at /kb/<category-slug>/<article-slug>, listed on its category section page, included in /kb/sitemap.xml, and findable via the public search.

Remember the superset rule

Publishing to public also exposes the article to logged-in portal clients. If content should reach clients but not the open web, use all clients instead.

Taking it down

Set the article to draft/archived, or change its visibility, to remove it from the public site immediately.