Feedback & Reporting

• Customer satisfaction (CSAT) surveys Automatically send a one-click CSAT rating email when a ticket is resolved or closed.
• NPS surveys Send periodic Net Promoter Score surveys to your key client contacts.
• Reviewing feedback responses Filter, read, and moderate incoming CSAT responses, and handle low-rating escalations.
• Available reports Browse SummitPSA's built-in reports, filter by date or client, and export to CSV.
• Monthly client reports Automatically email each enrolled client a branded monthly service report.
• The KB usage report See which knowledge base articles get read, how helpful they are, and where the gaps are.